Maxis and it’s calculation bug.

Update: to clarify. I did not physically slam the phone. I merely just press the sleep button on my iPhone. which is also the end call button (just incase you did not know) yeah correct term was hang up the phone quickly.

Update 2:

So, many things have happen since I posted an email. They did call me back and an agent which shall not be named called me and said that she will help me if I pay my billed usage of RM55. She will temporary unbar me till my next bill cycle. I told her she will monitor again the next day.

I held out to my end of the bargain. I paid the billed usage and NADA. Called on Saturday and another agent picked up and let me know there is a note there but he can’t process it. so he say he will post an email to her.

Fine. Monday I came back to work and nada. But I did not have time so I let it go. Tuesday at 8am I called and another agent send another email to her. Department say she will come in at 11am. Fine. Called again at 12pm. Boom! another agent say she just walked into the office and also send an email to her. And I just got off the phone at 2:30pm and yes. Another agent. She can’t help me except post a note to her. After hearing my claims. She also say she can’t help because she was at another department and they can transfer call. So another Email. The 4th. I suppose I need to keep sending emails then.

What A Joke.

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I am having problem with maxis for a long long time and this time I BOILING!!!!!!!!!

I AM SO ANGRY that I scolded and slam the phone at the last 2 person handling my call.

Maxis always have their calculation bug which is totally been there since day 1. So I have in detail wrote to MAXIS customer service because I called them 4 times in a month. And each call is 30 minutes long and that is really stupid! So here’s the low down on what happened.

On February 2 2011 
I have subscribed to 500MB/month @ RM58 mobile internet package with the said number. My billing cycle was then 21st of every month.

On March 1 2011
I Canceled the mobile internet service. Because I wanted to switch to RM100/month But I did not know that it will only auto balance on the date of the bill cycle which is 21st of march so the computer just assumed that I wasn’t subscribed to interent package from 22nd march - 1st march which made my bill sky rocket to RM250++ which barred my phone because my limit is RM100 

1-2 days after that

I called the customer service and they suggested that I move my billing cycle to the 7th of march so it will be auto balanced. And at the mean time you unbarred me for 10 days… just to receive my bill

12 March 2011
my 10 day period was up and I did not receive any bill knowing that the bill always arrive late sometimes 5 days late. And again, I was barred. Only to find out that the bill cycle wasn’t changed to 7th of March as requested and my un-bill amount is still RM260. Quickly they suggested that it to be change to 14th of march and again I oblige. They unbarred me again

14 March 2011
The bill finally arrive with a usage of RM50++ which I am fine with it. 

17 March 2011
I then purchase the internet so I purchase RM100/month package

21 March 2011
Guess what? my phone is barred yet again. Because of high internet usage. But who knows? they don’t. Because it is not generated so they can’t check the usage. WTH? It is the stupid system that always screw things up. The computer that controls our phone. They suck money.
Sure it is easy for me to pay the RM260 because it is still small amount, BUT is it right? that I got bullied and they get away with it? This is not the 1st time it happened to me. This is almost like 5-6 times since I took on mobile internet.
Sure out of frustration I will wait it out. Until my next billing cycle. But I am under package. And they will just charge me whether I use it or not. Is it worth? NO. You see either way, they continue to bully us whether we just wait it out or pay the usage that we did not use.
Sure in the end, if we pay the usage that we did not use, it will auto balance and next few bills we don’t have to pay. BUT THIS IS NOT RIGHT! They need to realise that not everyone can affort to get barred halfway and assume that everyone got the cash to pay. Some of us live from paycheck to paycheck.
Is it hard to fix the glitch? With a company that size. I doubt so. Is it so hard to let your customer service people see the log of our usage while we are still using it? And not until the computer generate statement? Again, I doubt so. 
Again, the calculation bug is stupid. They do not calculate on the spot. You know as you use they track it. They only calculate like maybe once a day or something. Then they barred you. 
Come on! Someone invented instant noodle. It is not that hard to invent instant calculation. We’re in 2011 not 1991! 
Sheeze.